Warranty Information

Wall Clocks OnLine.com does not provide a warranty for products sold. 

All warranty and/or shipping issues must be taken up directly with the manufacturer.

Colibri (Seth Thomas) warrants to the original purchaser that it will repair or replace (at Colibri's option) the Seth Thomas clock due to any manufacturing defect for one (1) year from the date of purchase. Colibri requires proof of original ownership as proof or warranty coverage, and Colibri must receive any claim under this Limited Warranty within one (1) year of purchase. Colibri SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN CONTRACT OR TORT.

For in-warranty repair of products purchased in the US, please send clock, accompanied by a proof of purchase bearing store name and date of purchase with a check or money order for US $8.00 to cover the cost of handling and postage to: Seth Thomas, 1 Tupperware Drive, North Smithfield, RI 02896. 1-800-242-6300. 

Instructions for having your Bulova clock serviced or repaired.

1. Send your clock via UPS or insured or registered mail with sufficient insurance to cover the original purchase price or current market value, whichever is higher.

2. Make sure your complete name and address including ZIP Code appear on the package return address label and are also included inside the package.

3. Enclose a complete explanation of the nature of the problem so that the correct repairs will be made.
4. Pack the clock securely to avoid damage in transit. Do not send it in its display box. These boxes are discarded upon receipt and cannot be returned.
5. IF STILL UNDER WARRANTY: Enclose a copy of your sales slip along with a check or money order made to BULOVA SERVICE for $7.00 to cover the cost of handling, mailing and insurance. (The warranty may be void on products showing evidence of extreme use or, in the case of non-water resistant models, evidence of moisture and/or rust).
6. IF NO LONGER UNDER WARRANTY: You will receive an estimate, and no repairs will be made until we receive your approval of charges. If you decide not to have the repairs made, a $10.00 repair appraisal and return shipping charge will be assessed. Post-warranty movement repairs are guaranteed for a period of one year.
7. If more than one product is being shipped, enclose a packing list of the package contents and retain a copy for your records.

United States
ADDRESS THE PACKAGE TO:
SERVICE DEPARTMENT  (DO NOT PUT “BULOVA” ON THE PACKAGE)
26-15 Brooklyn-Queens Expressway East
Woodside, NY 11377
800-233-3350

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