"Wall Clocks OnLine.com
does not provide a warranty for the products sold.
All warranty
and/or shipping issues must be taken up directly with the manufacturer."
Even with this stated policy, we want to
assure you that we stand behind our manufacturers 100%. We are
here to help you with your questions about your clock and want to
assist you in the event of a problem.
Wall clocks are unique in their
operation due to the fact that they are suspended from a single
point and operation can be affected by several factors.
Before contacting us or the
manufacturer, please read the following commentary on wall clocks.
The comments address several types of clocks. All comments may
not apply to your clock.
Problems with your new clock?
Clock movements are
really very simple, when you compare them to electronics. Brass
clock movements are generally not influenced by all but the most
extreme static electricity, temperature fluctuations, humidity
changes, or magnetic fields. Once all of a clock movement's wheels
have turned 1 revolution, there is no reason why they shouldn't keep
making those revolutions for at least 2 years time without service
unless some physical change has come to them.
Unless it has been moved or jostled there is no reason to expect
that any modern mechanical clock should develop any new problem
after a week's worth of good running. If your clock stopped working
properly "out of the clear blue sky," take a moment to double check
the following:
1. "Is the clock hanging straight?"
Forget about how straight the clock looks on the wall. Use your
ears. You should be listening for an even TICK TOCK sound. If you
hear an uneven tick TOCK or TOCK tick sound, carefully tilt the
clock one direction or the other. You can carefully move the bottom
of the hanging clock to the right or to the left until you hear that
even ticking sound.
2. Flat against the wall.
Make sure that your clock is hanging flat against the wall. There
should be no space between the back of the clock and the wall. The
clock needs to be hanging exactly parallel to the wall.
3. Wind the clock fully.
Many times, clock owners will be afraid of winding a spring-wound
clock too tightly. Don't be. You can't break the spring. Most
mainsprings are about an inch-wide ribbon of tempered steel. Could
you imagine breaking this with your own arm... by twisting it??
These springs will break under the stress of age, nothing more.
Besides, there is a stop catch built into new mechanisms to provide
safety.
Wind the clock until it comes to a complete stop. If you have a key,
wind it until it goes no further. If there are weights, wind the
clock until the weight comes all the way to the top. DO NOT LIFT the
weight with your other hand. There should always be tension on the
chain or cable which supports the weight. The cable won't break, you
don't need to "help" it.
4. Shut-off switch
Check the shut-off switch and don't trust the markings that label
that switch. Sometimes they can be confusing.
5. Where are your weights?
Make sure the weights are each hanging on the hooks correctly.
